In case the client has any suggestion, feedback or complaint in respect of the services provided, the process set out below may be followed.
1.Reaching us
The client may contact us in person, by telephone, or in writing by email at:
ACUITY INSIGHTS PRIVATE LIMITED
Rusk Co-works, Unit No. 502, 5th Floor, Boston House, Suren Road, Near W E H Metro Station, Andheri East, Mumbai – 400093
Contact Number: +91 88501 79515
Email: [email protected]
2.Information to be provided
To help us investigate and resolve your complaint as quickly as possible, please provide the following information:
- Your name and address
- Account details
- A clear description of your concern or complaint
- Details of what you would like us to do to resolve the complaint
- Copies of any relevant documents or information
- An email address/ contact number on which we can contact you
3.Resolution by us
If the client is not satisfied with the services and wishes to lodge a complaint, the client is requested to first speak with the authorised representative / investment adviser. The complaint will be resolved on a best-effort basis within 15 working days from the date of receipt of the grievance.
4.Escalation to SEBI – SCORES
If you are not satisfied with our response, you may lodge your grievance with SEBI on the SCORES platform at https://scores.sebi.gov.in/, or write to any office of SEBI.
SCORES may also be accessed through the SCORES mobile application, available on the Apple App Store and the Google Play Store.
SEBI toll-free helpline: 1800 22 7575 / 1800 266 7575.
5.Online Dispute Resolution – SMART ODR
If you remain dissatisfied with the outcome of the SCORES complaint, you may initiate dispute resolution through the SMART ODR portal at https://smartodr.in/.